Create a New Authentication Request
LIMITED TIME PROMOTION: All email authentications include a complimentary certificate for free (normally an additional $25).
Certificates are printable, provide a verifiable number, and include a shareable website link. This certificate is often used to build buyer confidence, insurance coverage, and/or for credit card, PayPal, and other disputes as needed.
Please select the correct brand and category to avoid significant delays.
Lollipuff is on a mission against fakes and counterfeits for designer brands. Over the years, we’ve built up a lot of expertise (and data) about various brands… and our reputation in the community as a trusted leader in authentication is unparalleled.
To get started, simply provide photos of the item -or- a link to the item’s online listing.
Photograph + Submit
Review + Authenticate
Report + Certificate
What We Require
We will require a number of pictures of the item. The specific pictures will vary in number and subject depending on the brand and type of item (eg. Hermes handbags require a good many pictures). But don’t worry, we’ll walk you through which pictures we need. If the pictures you provide are insufficient for authentication (too few, too blurry, too small, etc), then we will request additional photos.
Rapid response Authentication
We typically respond to an authentication request within 2 hours during normal business hours (non holiday M-F 9AM-5PM PST). On all other days, we typically respond within 12 hours, with 24 hours being the max.
Email Authentication
Email authentication is not a certificate or formal authentication document for PayPal or credit card companies. It is an opinion of the authenticity of the item in question based on Lollipuff’s extensive authenticity knowledge.
Lollipuff Authentication Certificates
A certificate includes a shareable website link, is printable and our opinion regarding the authenticity of the item. This certificate typically meets the requirements of credit card, PayPal, and other disputes.
If we are unable to make the “authentic” -vs- “counterfeit” determination, the service fee will be refunded– assuming the determination was not due to insufficient or low-quality pictures. (We may ask for additional photos; if the necessary photos cannot be provided, the service fee will not be refunded.) In this latter situation, the authentication request may be used for a different item of the same cost at a future date.
Lollipuff is not liable for any losses incurred due to services rendered.